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Magicard pronto v2 troubleshooting

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Magicard pronto v2 troubleshooting

Magicard pronto v2 - magicard.com

Here’s a troubleshooting guide to help resolve common issues with the Magicard Pronto V2 ID card printer:

Printing Issues

  • Blank cards: Ensure the ribbon is installed correctly and has sufficient ink. Check if the print head is clean and not clogged. Verify that the card is properly inserted into the printer.
  • Streaky or faded printing: Clean the print head using a cleaning card. Replace the ribbon if it’s nearing the end of its lifespan. Adjust the print head power settings in the printer driver.
  • Misaligned printing: Calibrate the printer using the printer driver software. Check if the card is properly inserted into the printer.

Card Feeding Issues

  • Cards not feeding properly: Ensure the cards are clean and free of debris. Check if the card guides are not bent or damaged. Verify that the card thickness is compatible with the printer.

  • Cards jamming in the printer: Clean the rollers and card path using a lint-free cloth. Check for any foreign objects or debris that might be obstructing the card path. Adjust the card feed pressure settings in the printer driver.

Error Messages

  • Error 24:15: This error indicates that the rear card sensor is blocked before the front sensor. Check if there is any obstruction in the card path or if the cards are not inserted correctly.

  • Error 24:16: This error indicates that the front card sensor is blocked after the rear sensor. Check if the output hopper is clear and if the cards are not jammed.

  • Error 24:17: This error indicates that a card is too thick or too thin. Verify that the card thickness is compatible with the printer.

Additional Tips

  • Update the printer driver to the latest version.

  • Use high-quality cards for optimal printing results.

  • Clean the printer regularly to prevent dust and debris buildup.

  • Store the printer in a cool, dry environment when not in use.

If you continue to experience problems with your Magicard Pronto V2 printer, contact Magicard technical support for further assistance.

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